Spa & Salon CRM Software | GlossGenius
Beauty, Wellness & Health CRM Software
Turn strong relationships into repeat revenue
Store and manage every client detail in one place — notes, preferences, visit history, payments — to deliver the kind of personalized service that keeps clients coming back.
No credit card required.
Login-Free Online Booking
Book more clients fast
Nearly 41% of clients abandon businesses over booking issues. Set yourself apart from competitors with a custom GlossGenius Booking Website that pairs professional design with fast and easy client booking. No logins or app downloads required.
Client Notifications
Put confirmations & reminders on autopilot
Achieve a 75%+ rebooking rate and reduce no-shows with automated reminders, confirmations, appointment updates, birthday texts, and more.
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Client CRM & Insights
Track where clients are coming from
GlossGenius prompts clients to share how they found you at booking, letting you track top referral sources and market where it counts.
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Client Relationship Management
Keep client details organized and up to date
Track key client details — past services, preferences, before & after images, birthdays, and more — with Client Profiles. Get the notes you need before every appointment to personalize your client management.
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Reports & Analytics
Turn client data into growth
Track client retention, average spend, new clients each month, and more. Filter by team member, compare progress over time, and get actionable tips to grow your business.
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Forms & Waivers
Start every service right with Forms & Waivers
Collect all the information you need right at booking with custom Forms & Waivers, and keep key details handy in Client Profiles.
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"My clients love how easy and effective my booking system is. They appreciate the reminder texts, emails, and the ability to change or reschedule appointments online themselves! Clients love the freedom of doing their own booking rather than having to call me and wait for me to get back to them in between appointments."
Lexie Choate-Bewley Skin By Lexie
Marketing For Client Management
Stay connected with AI-powered Marketing
Send unlimited promotions, updates, and birthday emails in seconds with an AI assistant that drafts them for you. All at no extra cost.
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GlossGenius Point of Sale
Boost rebooking at checkout
Keep clients coming back with automated rebooking prompts and custom reminders built into checkout.
More on Payment & Point of Sale
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No-Show Protection
Take charge of who books and how
Protect your revenue and peace of mind with custom booking rules, deposits, cancellation policies, waitlists, client bans, and more.
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Learn more about Client Management
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Frequently asked questions
What is client management software for salons and spas?
Client management software for salons and spas is a specialized platform designed to centralize and organize all client interactions, data, and history. It moves businesses beyond paper records and siloed spreadsheets into a streamlined digital environment. The core function is to create comprehensive digital client profiles, tracking everything from contact details and service history to preferences and intake forms. This data allows service providers to personalize every visit, improving client satisfaction and loyalty. Effective salon and spa client management software is crucial for operational efficiency, integrating booking, marketing, and communication tools into one unified system. For instance, GlossGenius offers intuitive client profiles that keep every detail instantly accessible via its mobile app, simplifying the entire process.
What does salon and spa CRM software do?
Spa and salon CRM software manages all aspects of a customer's journey, from initial booking to post-appointment follow-up. Primarily, it acts as a digital rolodex, storing detailed client profiles, service notes, and retail purchase history. It automates communication, handling appointment reminders, confirmations, and rebooking prompts via text and email, which dramatically reduces no-shows. Furthermore, it segments clients based on activity, allowing businesses to execute targeted marketing campaigns to specific groups, such as those who haven't visited recently.
What features should you look for in a beauty and wellness CRM?
When choosing a CRM for beauty salons or wellness businesses, several core features are non-negotiable for maximizing client retention and operational efficiency. Look for a solution that provides seamless integration of all client touchpoints.
- Unified client profiles: Detailed digital cards tracking history, preferences, photos, and forms.
- Automated communication: Customizable, automated reminders, confirmations, and follow-ups via SMS and email.
- Marketing segmentation: Tools to tag clients and run targeted campaigns based on purchase or visit history.
- Digital forms & waivers: Secure, paperless intake and consent forms stored directly on the client card.
- Review management: Automated requests for client feedback and seamless integration with review platforms like Google.
How much does client relationship management software cost?
The cost of client relationship management software varies widely based on features, number of staff, and hidden fees. Many competitor models, such as Boulevard, are structured around tiered pricing per location and staff size. For instance, Boulevard's annual pricing for its core plans is highly dependent on scale. In contrast, GlossGenius offers highly transparent, all-inclusive pricing tiers.
- Standard plan: Starting at $24/month
- Gold plan: Starting at $48/month
- Platinum plan: Starting at $148/month
What is an affordable salon and spa client management software?
Affordable spa and salon client management software for small businesses should provide a complete suite of tools without compromising on core functionality or adding hidden fees. A platform that bundles essential features typically represents the best value.
What is the best client relationship management software?
The best client relationship management software depends on the specific needs of a beauty and wellness business, but top contenders are those offering a highly intuitive interface and seamless integration.
How can a robust client management system save my business time?
A robust client management system saves time by automating repetitive administrative tasks. Features like automated appointment reminders eliminate the need for manual confirmation calls. The system also streamlines rebooking and follow-up communication.
How does GlossGenius compare to Phorest for CRM features?
Both GlossGenius and Phorest offer strong spa and salon client management capabilities, but they cater to slightly different needs.
How can spa and salon CRM software help me retain clients?
Effective salon and spa CRM enables personalized, proactive communication and service, ensuring every visit feels uniquely tailored, fostering loyalty.
Can you access GlossGenius’ client management software with their free trial?
Yes, you can access all aspects of GlossGenius's salon and spa CRM software using their free trial.